Refund & Returns Policy

Refunds are provided for the following purposes:

Non-delivery

In rare instances, issues with your email provider or mail server may prevent you from receiving our delivery email, potentially causing it to be misplaced in your spam or junk folder. In such cases, we recommend that you either check these folders or reach out to us for assistance, such as requesting a resend of the email or providing an alternative email address. Claims regarding non-delivery must be formally submitted to our customer service department in writing within 7 days from the date of the order placement. Failure to do so will result in the product being considered as received and downloaded. If you fail to contact us within this specified timeframe, you acknowledge that we will regard it as a successful download of the product, and no further recourse for a ‘non-receipt’ reason will be available.

Prominent issues

Despite our rigorous testing of all products prior to release, unforeseen errors can occasionally arise. In the event that we are unable to rectify such issues within 48 hours of receiving the initial complaint or any other notification from the customer, we will provide a full refund to the customer. Alternatively, the customer may choose to receive a replacement product of equal or approximately equal value.

Product not as described

To address any such issues, it’s essential to contact our technical support team within 30 days from the date of your purchase. We require clear, written evidence demonstrating that the purchased product does not align with its description on our website. Please note that complaints solely rooted in false customer expectations cannot be accommodated.

Our dedicated Technical Support Team is always ready to provide prompt and highly professional assistance. We appreciate your interest in our products and services.

Our policy allows for a complete refund within 30 days of your purchase date. If you decide to reach out to us directly regarding your refund request, we kindly request that you provide details about the specific reason for your request.

Please be aware that our payment processing system initiates the refund promptly and strives to expedite the refund process. However, it may take up to 20 days for the refund to appear in your bank account or on your card statement. For more information on customer refund processing times, you can refer to Stripe.com.